Refund policy

Returns and Credit

(a)        Goods: Creative Wellness cannot and will not accept the return of any Goods, unless Creative Wellness acknowledges:

 

(i)          there has been an error in supply of the Goods; or

 

(ii)         the Goods have been damaged in transit.

 

(b)         In circumstances where 12(a)(i) or 12(a)(ii) applies, Creative Wellness will:

 

(i)          pay for the cost of returning the Goods; and

 

(ii)         provide the Customer with a credit where the Goods have been immediately returned to Creative Wellness, or returned no later than 5 Business Days after the error or defect was detected.

 

(c)         A Customer agrees that to the extent permitted by law:

 

(i)          Creative Wellness’ liability to the Customer in respect of damaged or defective Goods and Services is limited to replacement, remedy or credit;

 

(ii)         Creative Wellness will not be liable for and a Customer releases Creative Wellness from all liability for any loss of profits, direct, indirect or consequential loss or damage which is or may be sustained by a Customer or any of its employees, officers, agents, contractors or other users of the Goods or Services arising out of or in connection with the supply of the Goods or Services; and

 

(iii)        Creative Wellness’ overall liability to a Customer or any of its officers, employees, agents, contractors or other users of the Goods or Services arising out of or in connection with the supply of Goods and Services is limited to the value of the Goods and Services supplied to the Customer.